Privacy Policy

Cheap Car Co. is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Cheap Car Co. manages personal information. It is structured as follows:

1. Personal information Cheap Car Co. collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Cheap Car Co. and complaints
10. Changes to Privacy Policy

1. Personal information Cheap Car Co. collects

The main types of personal information Cheap Car Co. collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Cheap Car Co. such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Cheap Car Co.'s customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Cheap Car Co.'s customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Cheap Car Co.'s business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Cheap Car Co..

Cheap Car Co. collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Cheap Car Co. keeps of telephone calls, or emails received, or messages sent to Cheap Car Co. or posted on Cheap Car Co.'s pages on social media);
• Cheap Car Co.'s website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Cheap Car Co. collects personal information in connection with running its business directly from the individual concerned. On occasion Cheap Car Co. may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Cheap Car Co. stores personal information in electronic and paper form.

Cheap Car Co. uses and discloses personal information as follows:

• to source vehicles and sell them to Cheap Car Co.'s customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Cheap Car Co.'s customers and prospective customers;
• to obtain products, services or information from Cheap Car Co.'s suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Cheap Car Co. knows about them);
• to operate and manage Cheap Car Co.'s website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Cheap Car Co.. For example, Cheap Car Co. may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Cheap Car Co. also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Cheap Car Co. uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Cheap Car Co. uses in the operation of the computer program is browsing history on Cheap Car Co.'s websites, name, contact information, and other information you may input into Cheap Car Co.'s websites. The level of human oversight Cheap Car Co. provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Cheap Car Co.'s staff.

4. Cookies

Cheap Car Co. uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Cheap Car Co.'s web server. Cheap Car Co. may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Cheap Car Co.'s platforms and those social media platforms. Cheap Car Co.'s website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Cheap Car Co.'s website.

5. Links to other websites

Cheap Car Co.'s website may contain links to third party websites. Cheap Car Co. does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Cheap Car Co. and do not wish to receive these communications from Cheap Car Co. in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Cheap Car Co..

7. Overseas transfers

Cheap Car Co.'s website/s are hosted in Australia. On occasion, a third party service provider Cheap Car Co. engages or that Cheap Car Co. is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Cheap Car Co. holds about them by contacting Cheap Car Co. during business hours on 3053 5664 or via the contact page.

Cheap Car Co. may require an individual making a request to verify their identity before processing their request.

Cheap Car Co. will aim to respond to all requests promptly and within 30 days.

Cheap Car Co. may refuse a request where permitted or required by law. Cheap Car Co. will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Cheap Car Co. and complaints

If you have any queries, concerns or complaints about how Cheap Car Co. handles your personal information please contact Cheap Car Co. during business hours on 3053 5664 or via the contact page. Cheap Car Co. may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Cheap Car Co. can understand the nature of your concern. In most cases, Cheap Car Co. will ask that you put your request in writing.

Cheap Car Co. takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Cheap Car Co.'s response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: 3053 5664
• Mailing Address: 401 Sherwood Rd, Rocklea, QLD, 4106

10. Changes to Privacy Policy

Cheap Car Co. may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.